General Terms of Use and Sale

3.1: Purpose

The purpose of these terms is to define, on the one hand, the terms of access to and use of the Platform and, on the other hand, the conditions under which the publisher sells Access. They constitute the entire agreement between the parties with respect to their subject matter.

3.2: Acceptance

Creating an Account, purchasing an Access or activating an access code entails full, complete and unreserved acceptance of these terms in the version in force on that date. A User who does not accept these terms must refrain from using the Platform.

3.3: Capacity

The User declares that they have the legal capacity to enter into a contract. The Platform is intended for students; where a User is a minor, creating the Account and purchasing an Access require the prior consent of the holder of parental authority, who then accepts these terms on behalf of the minor and assumes the obligations arising from them, in particular financial obligations.

4.1: What the service does not guarantee

The Platform provides training tools and preparation aids. It does not in any way constitute a placement service, a recruitment service, an intermediation activity towards employers, or personalised career guidance advice.

The publisher does not guarantee that the User will obtain an interview, an internship or a job, nor any specific result. Recruitment decisions rest exclusively with employers and are based on criteria over which the publisher has no control. The progress achieved depends first and foremost on the personal work put in by the User, their regularity and their initial level.

The interview reports made available are individual accounts reported by other users. They reflect past experiences and in no way prejudge the course, content or criteria of a future interview at the same institution.

4.2: Conversational assistant

The Platform includes an assistant based on language models operated by third-party providers. Its answers are generated automatically from the Content and the question asked: they may contain inaccuracies, omissions or approximate wording, and they replace neither the educational Content nor verification by the User. The publisher does not guarantee the accuracy of the answers generated.

Use of the assistant is subject to hourly and monthly quotas designed to prevent automated use and to preserve the availability of the service for all users. The consequences of this use with regard to personal data are described in Article 5 of the privacy policy.

5.1: Registration requirements

Registration requires a valid email address and a password that complies with the Platform’s security policy, or the use of a third-party identity provider. The User guarantees the accuracy and truthfulness of the information provided at registration and undertakes to keep it up to date throughout the contractual relationship. The publisher reserves the right to suspend any Account containing manifestly inaccurate or fanciful information.

5.2: Strictly personal nature of the account

The Account is personal, in the User’s name and non-transferable. The User is solely responsible for keeping their login credentials confidential and for all actions carried out from their Account, including those of a third party whom they have, voluntarily or through negligence, allowed to access it. It is the User’s responsibility to inform the publisher without delay of any unauthorised use of which they become aware.

The following are expressly prohibited, without this list being exhaustive: disclosing login credentials to a third party, simultaneous or alternating use of the Account by several people, and reselling, renting, lending, exchanging or sharing the Access in any form and on any basis whatsoever, including free of charge and including within a restricted circle of family, friends or fellow students.

5.3: Detection of shared use

In order to enforce the personal nature of Accounts, on which the very economics of the service depend, the Platform records technical connection data (IP address, browser and operating system type, timestamp) and flags sets of indicators revealing shared use, such as concurrent logins from manifestly different locations or devices.

These flags never give rise to an automatic sanction: they are submitted to the assessment of a natural person before any measure is taken. The nature of this processing, its purpose, its legal basis and its retention period are described in Article 6 of the privacy policy.

6.1: A one-time payment, with no renewal

Access is purchased by one-time payment and opens use of the Platform for the fixed period chosen when ordering. It is not a subscription: no tacit renewal takes place, no automatic debit is set up, and consequently no cancellation procedure is necessary. At the end of the term, the Access ends as of right, without formality or prior notice other than the customary reminders sent as a courtesy.

The durations offered, the corresponding prices expressed in euros inclusive of all taxes, and the details of what each plan includes are displayed on the Pricing page and restated to the User before final confirmation of their order. The applicable price is the one displayed at the time of the order; any subsequent change in prices has no effect on Access already acquired.

6.2: Extension

The User may purchase a new Access at any time, including before the end of the one they hold. In that case, the newly acquired period is added to the remainder of the current Access: extending early does not cause the loss of any day already paid for.

6.3: Access codes

An Access may also be opened by means of a code issued by the publisher, in particular in connection with offers paid for outside the Platform or with an agreement concluded with a Partner Institution. The code is personal and single-use; it confers the same rights and entails the same obligations as an Access purchased online, for the period it opens.

Disclosing a code to a third party, reselling it or publishing it constitutes a clear-cut breach of these terms and entitles the publisher to deactivate it immediately, without refund.

Where the Access is opened by a Partner Institution, its duration and scope are those of the agreement entered into by that institution. The end of that agreement, whatever its cause, terminates the corresponding Access; the publisher endeavours to inform the users concerned within a reasonable time.

6.4: Payment and invoicing

Online payments are processed by a payment service provider certified at level 1 of the PCI-DSS standard. Card data is entered directly with this provider, in an environment that belongs to it: it never passes through the publisher’s servers and is never stored there.

The order becomes final only once the provider has confirmed the payment. If authorisation is refused, no Access is opened and the order is deemed never to have existed. In the event of subsequent non-payment, in particular in the event of a payment stop or a chargeback, the publisher is entitled to withdraw the corresponding Access period.

7.1: Exception applicable to digital content

Pursuant to Article L.221-28, 13° of the French Consumer Code, this right cannot be exercised for the supply of digital content not supplied on a tangible medium where performance has begun with the consumer’s prior express consent and the consumer’s express waiver of their right of withdrawal.

By requesting the immediate opening of their Access when ordering, the consumer User gives this consent and expressly waives their right of withdrawal for the part of the content thus supplied. This waiver, and the resulting loss of the right of withdrawal, are clearly brought to their attention before the payment is confirmed.

7.2: Goodwill refunds

Independently of the foregoing, and without prejudice to the statutory warranties referred to in Article 13, the publisher may grant a full or partial refund as a commercial gesture, assessed on a case-by-case basis. A full refund ends the corresponding Access: the period acquired under the refunded payment is withdrawn from the Account. A partial refund has no effect on the Access period, which remains acquired.

7.3: Bank disputes

A User who considers themselves wronged is invited to contact support before initiating a dispute procedure with their bank. A dispute resulting in the refund of the payment entails the withdrawal of the corresponding Access period.

8.1: Ownership of rights

The Content, the Platform, its visual identity, its trademarks, its logos, its databases, its interfaces and its software developments are protected by intellectual property law and remain the exclusive property of the publisher or its rights holders. No provision of these terms may be interpreted as entailing the assignment, on any basis whatsoever, of any intellectual property right to the User.

8.2: Scope of the licence granted

The publisher grants the User a personal, non-exclusive, non-assignable, non-transferable and non-sublicensable right of use, strictly limited to the duration of their Access and solely for the purposes of their own interview preparation. Any use exceeding this licence requires the prior written authorisation of the publisher.

8.3: Express prohibitions

The following are prohibited in particular, without this list being exhaustive:

• reproducing, copying, systematically capturing screens, recording, photographing, printing or downloading the Content, other than through the features expressly provided for this purpose by the Platform;
• distributing, publishing, sharing, communicating to the public or reselling the Content, including free of charge, including in part and including within a restricted circle;
• the qualitatively or quantitatively substantial extraction or reuse of the content of the Platform’s databases;
• using the Content for paid teaching, training, coaching or consulting purposes without a specific licence granted in writing;
• creating derivative works from, translating, adapting, transforming or compiling the Content;
• using the Content to train, fine-tune, evaluate or feed an artificial intelligence system, whoever the recipient may be;
• removing or altering ownership notices, watermarks or any other identifying element affixed to the Content.

8.4: Protection under database law

The bank of questions and model answers, the database of interview reports and the corpus of lessons constitute databases within the meaning of Articles L.341-1 et seq. of the French Intellectual Property Code, whose creation, verification and presentation required a substantial investment. The publisher, as producer of these databases, prohibits the extraction and reuse of their content, including where these concern insubstantial parts but result from repeated and systematic extractions manifestly exceeding the conditions of normal use.

8.5: Technical protection measures

The Platform implements technical measures designed to protect the Content. It is prohibited to circumvent, neutralise or disable them, or to facilitate their circumvention by others. Detected capture attempts may be recorded for evidential purposes, under the conditions described in the privacy policy.

8.6: Penalties

Any breach of this article may result in the immediate suspension or termination of the Access, without refund, without prejudice to the civil and criminal proceedings that the publisher reserves the right to bring. Infringement is punishable under Articles L.335-2 and L.343-1 of the French Intellectual Property Code. The User also remains liable to compensate the full damage caused, in particular the loss of earnings resulting from the unauthorised distribution of the Content.

9.1: User’s undertakings

The User guarantees that their contributions are truthful, that they do not infringe any third-party rights and that they contain nothing unlawful, abusive, defamatory, discriminatory or contrary to public policy.

It is the User’s responsibility not to disclose any information covered by a confidentiality undertaking given to an employer, a recruiter or an institution, nor any data making it possible to identify a natural person, in particular the names of the people they dealt with. The publisher cannot be held liable for the consequences of a disclosure made by the User in breach of their own obligations.

9.2: Licence granted on contributions

The User grants the publisher, free of charge, on a non-exclusive basis and for the legal term of protection of the rights, the right to reproduce, adapt, correct, translate and distribute their contributions on the Platform, solely for the purposes of operating the service and in anonymised or pseudonymised form.

9.3: Moderation

The publisher reserves the right to moderate, amend, refuse or remove any contribution that breaches these terms or whose quality is insufficient, without this right constituting a general monitoring obligation. The removal of a contribution does not give rise to any compensation.

10.1: Prohibited uses

• sharing, lending, reselling or assigning one’s Account, Access or access code;
• extracting the Content on a massive scale by any means, in particular by means of robots, scripts, site scrapers or any other automated process;
• probing, testing or exploiting vulnerabilities in the infrastructure, or attempting to access data or areas to which the User is not entitled;
• circumventing usage limits, quotas, request caps or technical protection measures;
• disrupting the operation of the service, degrading its availability or compromising its integrity;
• impersonating a third party, claiming a capacity one does not have or providing inaccurate information;
• using the service for purposes contrary to the law, public morality or these terms.

10.2: Detection measures and no automated decision-making

The publisher implements proportionate measures to detect abnormal use: request caps, logging of connections, recording of capture attempts and flagging of indications of Account sharing. The sole purpose of these measures is to preserve the security of the service, its availability for all users and the publisher’s rights.

They do not give rise to any decision producing legal effects based solely on automated processing within the meaning of Article 22 of Regulation (EU) 2016/679: any suspension or termination is preceded by an assessment by a natural person.

11.1: At the publisher’s initiative

If the User breaches these terms, the publisher may suspend the Access as a precautionary measure while the situation is investigated, and then terminate it. Except in cases of urgency or serious breach (in particular infringement of intellectual property, Account sharing, attempted mass extraction or a breach of security), termination is preceded by a formal notice sent by email that has remained without effect for a period of fifteen (15) days.

Termination for breach does not give rise to any refund, even partial, of the remaining Access time, without prejudice to any damages the publisher may be entitled to claim.

11.2: At the User’s initiative

As the Access is not renewable, no termination procedure is necessary to end it: it expires of its own accord at the end of its term.

The User may delete their Account at any time from their personal area. This deletion results in the erasure of their data under the conditions set out in the privacy policy, subject to legal retention obligations, and ends the current Access without refund of the remaining time. It is final and does not allow the accumulated progress to be restored.

19.1: Partial invalidity

If any provision of these terms were to be declared null, unlawful or unenforceable, it would be deemed unwritten without affecting the validity of the other provisions, which would remain in full force and effect.

19.2: No waiver

The fact that one of the parties does not invoke a breach by the other party shall not be interpreted as a waiver of the right to invoke it subsequently.

19.3: Assignment

The publisher may assign or transfer these terms, in particular in the context of a restructuring, merger or sale of its business, provided that such assignment does not diminish the User’s rights. The User may not assign their rights or obligations without prior written consent.

19.4: Language

These terms are drawn up in French. In the event of translation, only the French version is authoritative between the parties.