Help and support

Contact us

Write to us at support@octofin.io, ideally from your account’s email address: we reply by email.

Once logged in, you will also find the frequently asked questions in the Support area of the website and under “Aide et support” (Help and support), in the “Plus” (More) tab of the app.

The iPhone app

The OctoFin app is for OctoFin members. It opens with the same account as the octofin.io website: your progress is there. Its screens are in French.

• To log in: your email address and password, “Continuer avec Google” (Continue with Google) or “Continuer avec Apple” (Continue with Apple). With Apple, share your OctoFin account’s email address when Apple offers: that is how your account is found.
• Your access is not active yet? It opens with the code you received by email: activate it in your space on octofin.io, then come back to the app.
• The app is designed for iPhone.

Logging in and password

• Forgotten password: tap “Mot de passe oublié ?” (Forgot password?) on the login screen of the app, or “Forgot your password?” on the website. If an account exists for that address, you will receive a link by email to choose a new one.
• Changing your email address: for security reasons, this goes through us. Write to support@octofin.io from your current address.
• Access blocked after unusual activity: write to support@octofin.io with your account’s email address.

Notifications

In the app, open the “Plus” (More) tab: the Notifications section lets you turn them on and choose which ones you receive (interview reminders, reviews, messages from the team…). To turn them all off, go to the iPhone’s Settings, under OctoFin.

Deleting your account

• In the app: Plus › Mon compte › Données & compte › Supprimer mon compte (More › My account › Data & account › Delete my account).
• On the website: My account › Data & account › Delete my account.
• By email: write to support@octofin.io from your account’s address.

Deletion is permanent: your progress, sessions, interviews and messages are erased. Only what the law requires us to keep remains, such as the accounting records of a purchase.

Your personal data

What we collect, why and for how long: it is all in our Privacy Policy. To exercise your rights (access, rectification, erasure…), write to support@octofin.io.